We are always happy to hear from you to answer any query you may have, so please feel free to pick up the phone and call us with any query. Alternatively, please see our FAQs below.

How Do I make a Booking?

We do not provide an accommodation booking portal, but offer a personalised and bespoke accommodation booking service. Simply call us on 020 3651 8227, Mon-Fri from 9am-5.30pm or fill out our simple booking form and one of our booking agents will be in contact to go through your specific requirements.

Alternatively, please chat to us via our Live Chat facility or email us with your requirements and a convenient time for us to call you – it really is that simple..!
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How much does the service cost?

At CAS, not only do we secure you preferential rates on your hotel and bed & breakfast booking, but the service is completely free!! We do not charge an administrative, membership or booking fee, ensuring that you maximise your take-home pay by keeping your costs down to a minimum!
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Can you get me discounted room rates?

Yes we can! Due to the large volume of bookings that we make each year, you are able to benefit from our buying power, securing you preferential and discounted rates at thousands of hotels, bed & breakfasts and serviced apartments throughout the UK , Europe and beyond.
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How long does it take to book accommodation?

We work to your timeframes. In most cases we can have your accommodation booked and confirmed within 1 hour of receiving your request, however this is subject to availability.
With regard to rental accommodation, this clearly takes longer and is dependent on the nature of your rental requirements and availability in the requested area. Please view our lettings service offering or alternatively contact our helpful service team for more information.
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How do I book my accommodation?

We aim to provide a truly personalised and unparalleled service. Booking can be made by phone or via our online booking form:

Fill in our online booking form and one of our specialist booking agents will be in contact to go through your requirements to source you the right accommodation at the best price!

By Phone:
Please call us now on 020 3651 8227. Our friendly booking agents are available Monday to Friday, 9:00am to 17:30pm (excluding public holidays).
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What information do I need to make a booking?

To make a booking through us, you will need a credit or debit card available to secure your booking, along with your name, billing address (that the credit or debit card is registered to) and of course the dates you require and leave the rest to us!
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How do I know my booking is confirmed?

A booking confirmation will be sent to the email address provided to us, confirming the accommodation and dates booked, the discounted rate secured as well as the flexible booking terms.
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I have not received my booking confirmation by email. What should I do?

Firstly, don’t panic. We will confirm in writing to you once these have been fully confirmed by the accommodation provider – this may take time if you have several bookings that need to be made for example, however this doesn’t mean that there’s a problem with your booking.

If you are worried that it has not been received, please check your spam folder of your email or call us on 020 3651 8227 and we can resend your confirmation
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Do I have to pay a deposit for accommodation?

This really depends on the booking terms set by the provider, however in most cases for hotles, no deposit is required.
If taking a rental property, then of course, there are rent and security deposits to be paid, however these will all be clearly detailed before committing to a property.

Why do you take my credit/debit card details and how are they used?

CAS never takes payment from you, however we do need request your credit/debit card details to merely secure your booking with the accommodation provider. In most cases, the booking is made now and you’ll and pay on arrival or departure. Your card may be pre-authorised (which we will notify you of in advance), however payment will only be taken from the card provided if you fail to arrive at the accommodation having not cancelled your booking, or if you fail to cancel your booking within the cancellation terms detailed in your Booking Confirmation. In some cases, you may be benefitting from an advance purchase (prepay) rates, which will be charged to your card at the time of booking and cannot usually be cancelled or amended.

Payment is always processed by and goes directly to the hotel – not CAS.
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Who, when and how do I pay for my accommodation?

Let’s start with who…payment is made directly with the accommodation provider – we do not take payment from you.
Although when payment is made depends on the booking terms agreed, in most cases you pay the accommodation provider on arrival or departure, although some may require payment in advance, but we would make this clear to you.
All payment methods will be detailed prior to booking, but in most cases cash, debit and most credit cards are accepted (there may be surcharges for paying by credit card and American Express but these will always be detailed in booking Confirmation)
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Is there a credit/debit card fee when paying for my accommodation?

CAS does not take any payment from you at all – this is done directly by the accommodation provider. Some do charge a credit card fee, which will be mentioned to you prior to booking and detailed in your Booking Confirmation, so please check this and clarify this with your booking agent before booking.
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Can I pay with a different credit/debit card than the one used to make the booking?

In most cases, sure you can. One card can be used to secure your booking and another used to pay, either on arrival or departure. Please note that should your booking be on an Advanced Purchase basis, then full payment may be taken at the time of booking with the card provided.
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How do I amend or cancel a booking?

Details on how to cancel or amend your reservations can also be found in your Booking Confirmation, which also details your cancellation policy.

Please email or call us on 020 3651 8227 within the cancellation terms stated in your Booking Confirmation and we will action your requests and confirm accordingly. Please note that our office hours are Monday to Friday, 9:00am to 17:30pm (excluding public holidays).

We will always confirm to you in writing when your requested change(s) have been made so please call us on the rare occasion that you do not receive this before the cancellation policy takes effect to avoid cancellation charges being incurred as stated above.

Should you need to cancel or amend your booking outside of our working hours, and to adhere to the cancellation policy, please notify us by email and contact the accommodation provider directly before the cancellation policy takes effect to avoid cancellation charges being incurred in line with the cancellation policy.
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Do you provide VAT receipts for my reservations?

CAS does not take payment from you – the accommodation provider does. Full invoices and payment receipts can be provided directly by the accommodation provider upon request, with VAT detailed (where applicable). The full contact details of the accommodation provider can be found on your booking confirmation.
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How is my personal information used?

Your personal information and card payment details will be passed on to the accommodation providerin order to process your booking. Any information you provide via our online booking form or give to us over the telephone is securely stored on our servers. We do not store any payment details – these are safely and securely destroyed once they have been provided to the accommodation providers, who have their own privacy policy, T&Cs and data security policy, for which we have no control. We keep your personal information on file for as long as is necessary in order for us to provide the requested services (including the booking of accommodation). Details of the type of personal information we retain and how this information might be used is set out in our Privacy Policy.